CASE STUDY
How a UK bespoke teaching agency used QUBA Solutions streamlined back-office services and excellent customer service to help their business thrive.
- Company:
- Thrive Education
- Location:
- UK
- Offices:
- 4
- Industry:
- Independent Education Recruitment Agency
Overview
Thrive Education is a bespoke teaching agency that places staff into schools and local academies. Their aim – to increase their presence to five counties over the next few years. All the while maintaining the personal touch they pride themselves on.
The challenge
Thrive needed a partner to provide a seamless back-office solution – collecting debt and delivering first-class customer service. But they wanted to work with a company whose values matched their own – honest, open and genuine. And more importantly, that could engage with their clients in the same way that they would.
The solution
Thrive’s Managing Director, Ellis Jackson, met with QUBA Solutions and knew straight away that their values aligned. Not only were the team at QUBA real, genuine people, but they offered a streamlined service that would seamlessly handle their back office. And, they were great at communicating directly with Thrive’s clients, too.
The results
With QUBA Solutions handling their back office – taking care of payroll, timesheets, credit insurance and legislative contractual matters, Ellis and his team can concentrate on what matters most – taking the time to talk to schools to truly understand their values, challenges, priorities and needs. So they can place the best staff into local schools and academies. With the shift in focus now on selling and building relationships with clients, Thrive Education is going from strength to strength. And with QUBA Solutions’ ongoing support, Ellis is on course to reach his ambition of growing the agency beyond the South West.
Key takeaways
The team at QUBA Solutions are genuine, real people… Not only do they offer a streamlined service, but they always go above and beyond.Ellis Jackson,
Managing Director at Thrive Education
