Putting People First: How QUBA Solutions Elevates Recruitment Back Office Support with Outstanding Customer Care

In today’s fast-paced recruitment landscape, exceptional customer service isn’t just a “nice-to-have”—it’s the foundation of long-term success. At QUBA Solutions, we understand that behind every successful recruitment agency is a team that needs support—not just in operations, but in relationships. That’s why our recruitment back office support is built around one core principle: empowering agencies through reliable service, human connection, and a genuine commitment to your success.

Recruitment back office support is more than just handling payroll and paperwork—it’s about freeing up recruiters to do what they do best: build relationships, place talent, and grow their business. At QUBA, we don’t just streamline processes—we partner with our clients to lighten the load and lift the pressure, all while offering recruitment funding that eliminates cash flow headaches.

We’re not a faceless service provider—we’re an extension of your team. Our focus on customer care means your experience with us is always responsive, personal, and proactive.

What Does “Support” Really Mean at QUBA?

Our back office support goes far beyond ticking administrative boxes. It’s a full-service offering designed with your customer experience in mind. We manage everything from payroll (Ltd, Umbrella, and PAYE) to compliance, invoicing, contracts, timesheets, and reporting. All while staying fully transparent, communicative, and client-first.

One of the most reassuring aspects of partnering with QUBA? We minimise your financial risk with our inclusive debt insurance. You’ll understand client credit worthiness upfront, and be protected against insolvency with 90% of your debt covered.

Service That Starts with People: Relationship Managers

Every QUBA client is assigned a dedicated relationship manager—not a ticket number or a rotating help desk. These experts don’t just answer questions—they anticipate them. They know your business, stay in regular contact, and continuously suggest improvements to make your processes smoother and reduce your risk.

This one-on-one relationship ensures your needs are heard, your goals are supported, and your feedback shapes how we serve you. Whether you’re scaling quickly or navigating a challenge, your relationship manager is right there with you, every step of the way.

DynamiQ: A Platform That Puts You in Control

Our signature DynamiQ platform was designed not just for functionality, but for clarity and confidence. With DynamiQ, you can monitor credit risk, track debt, set credit limits, and view real-time gross profit reports—all in an easy-to-use dashboard.

But the real differentiator? Behind every screen is a real person. Our credit control team doesn’t rely on auto-reminders or generic emails. Instead, your dedicated credit controller builds strong client relationships, follows up with care, and keeps you in the loop—always with transparency and professionalism.

Seamless Timesheet Management with a Customer-First Lens

Timesheets can often be a pain point. That’s why we’ve redesigned the experience of our back office support to be smooth for everyone involved—contractors, clients, and agencies alike.

• Simple Submissions: Contractors submit online; clients approve with one click.
• Agency Oversight: You review data before payroll runs—no surprises.
• Branded Professionalism: Use customisable timesheets with your branding to reinforce your identity.
• Flexibility When It Matters: Need extra time? Our extended Friday payruns give you breathing room.

We’re not just offering a tool—we’re giving you peace of mind.

Personalised Credit Control with a Human Touch

Late payments and poor credit control can be incredibly stressful for recruitment agencies. That’s why we assign each agency a dedicated credit controller who manages your sales ledger proactively. No automation. No “your call is important to us” hold music. Just clear updates, direct contact, and meaningful results.

Our credit control experts act as ambassadors for your agency—following up professionally, protecting relationships, and ensuring timely payments so you can operate with confidence.

Why Choose QUBA Solutions?

Because we put you at the centre of everything we do. Back office support with deep recruitment industry expertise and a genuine passion for service, QUBA Solutions offers:

✅ Human-first support through relationship managers and credit controllers
✅ A flexible, powerful platform designed to reduce admin and risk
✅ Flexible funding to fuel your growth
✅ No hidden fees or platform charges—just honest, value-driven partnership

From start-ups to seasoned agencies, we support every client like they’re our only one. We don’t just promise service—we deliver it.

Ready to experience back office support that puts your success first?

Get in touch with our friendly team today.

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